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SLA Compliance Drill-Down

Orders breaching or meeting SOP targets.

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$
Filtered Revenue
$38,037.60
#
Filtered Orders
1,485
Ø
Avg Order Value
$25.61
★
Unique Customers
1,485

SLA Breach Summary

Aggregated across 1,485 filtered orders and every SOP stage.

1,264 of 1,485 orders breaching (85.1%)
Early stages
1,085
Total 766.5d ahead of SOP
On-SOP stages
201
201 exact hits
Internal buffer
2,580
Total 2805.1d over SOP
Late stages
261
Total 1653.2d past buffer

5,100 stages have not started yet and are excluded from variance totals.

SLA Breach Trend

Daily counts by badge type — bars stack Early / On SOP / Internal / Late, the line tracks total breaches (Internal + Late).

▲ 0.0% vs first half

SOP Swimlane — Operational Flow

Visual pipeline by team across the 1,485 filtered orders. Each card shows volume, SLA mix, and avg time vs SOP.

SOP Compliance
31.2%
261 late · 2580 internal
On SOPInternal bufferLateIn progress / pending

By Sales Channel

  • Agent264 orders · $6,789.77
  • Website253 orders · $6,728.76
  • Facebook264 orders · $6,531.52
  • Mobile App239 orders · $6,394.08
  • Walk-in238 orders · $6,012.68
  • Telegram227 orders · $5,580.79

By Branch

  • PP — Toul Kork257 orders · $6,818.53
  • Siem Reap240 orders · $6,499.34
  • Battambang245 orders · $6,268.69
  • Sihanoukville239 orders · $6,264.60
  • PP — Chamkar Mon250 orders · $6,203.83
  • PP — Sen Sok254 orders · $5,982.61

Order Details

Click any row to see its SOP stage timeline.

1,485 rows
OrderDateCustomerChannelBranchServiceStatusTotal
ORD-0000012026-06-20 04:31 PM
Rin Sothearith
+855897645052
Walk-inSihanoukville ParselinkPending$0.89
ORD-0000052026-06-05 02:11 AM
Rin Srey Mach
+855107051739
FacebookBattambang ParselinkIn Transit$45.66
ORD-0000062026-06-02 12:23 AM
Kim Panha
+855130647099
Walk-inSihanoukville ParselinkIn Transit$28.20
ORD-0000102026-06-13 11:02 PM
Chan Theara
+855598582474
WebsiteBattambang ShipmentIn Transit$29.79
ORD-0000122026-06-01 04:00 PM
Phally Chheng
+855715731221
WebsitePP — Toul Kork ParselinkPending$3.27
ORD-0000182026-05-27 08:13 AM
Nara Soaphorn
+855246876391
WebsitePP — Toul Kork ParselinkIn Transit$12.10
ORD-0000202026-06-21 09:42 AM
Chan Sreykhuoch
+855598611577
Walk-inSiem Reap ShipmentIn Transit$2.49
ORD-0000282026-06-14 07:40 AM
Koin Sopheap
+855118307874
Walk-inPP — Chamkar Mon ShipmentPending$41.86
ORD-0000292026-05-31 03:51 PM
Vichea Chheng
+855120895531
Mobile AppPP — Chamkar Mon ParselinkIn Transit$12.82
ORD-0000322026-06-07 10:45 PM
Koin Soaphorn
+855844475631
TelegramBattambang ShipmentPending$10.10
ORD-0000342026-05-28 05:20 PM
Nara Theara
+855731480991
WebsiteSihanoukville ParselinkPending$17.85
ORD-0000352026-06-20 11:27 PM
Dara Savat
+855346244860
AgentSiem Reap ShipmentPending$40.48
ORD-0000362026-05-26 03:18 AM
Nara Vibol
+855272771601
FacebookPP — Chamkar Mon ParselinkIn Transit$1.72
ORD-0000382026-06-15 12:14 PM
Ros Savat
+855412343691
TelegramPP — Toul Kork ParselinkIn Transit$27.79
ORD-0000412026-06-06 04:02 AM
Peng Sopheap
+855897179473
WebsitePP — Toul Kork ParselinkPending$3.48
ORD-0000472026-06-07 06:48 PM
Say Soaphorn
+855234862549
Walk-inPP — Chamkar Mon ShipmentPending$29.67
ORD-0000492026-06-15 05:20 PM
Kim Sreykhuoch
+855582906595
TelegramBattambang ParselinkPending$39.71
ORD-0000502026-06-10 07:15 AM
Choeum Soaphorn
+855525390507
Walk-inSiem Reap ShipmentIn Transit$10.48
ORD-0000522026-06-03 03:21 PM
Rothana Srey Mach
+855517808941
Mobile AppPP — Sen Sok ShipmentPending$41.64
ORD-0000532026-06-16 09:01 AM
Kim Chheng
+855805771605
TelegramPP — Sen Sok ShipmentIn Transit$30.62
ORD-0000562026-06-14 04:57 AM
Vichea Savat
+855840540348
FacebookPP — Toul Kork ParselinkPending$19.50
ORD-0000572026-06-01 09:46 PM
Choeum Panha
+855642124223
WebsiteBattambang ShipmentPending$13.01
ORD-0000582026-06-20 03:18 PM
Peng Theara
+855260029330
Walk-inPP — Chamkar Mon ShipmentPending$33.51
ORD-0000612026-06-15 09:17 AM
Choeum Sothearith
+855325107684
Walk-inSiem Reap ShipmentIn Transit$12.92
ORD-0000662026-05-29 06:24 AM
Koin Sopheap
+855289707804
Mobile AppPP — Toul Kork ShipmentPending$37.15
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